Our legal teams are now homeworking. Customers can contact their lawyer or legal assistant to discuss their situation by calling or emailing them – if they are not available immediately, we ask for your patience as they will endeavour to get back to you as quickly as they can. We should be honest with you, and say that the priority is imminent exchanges and completions and this may affect our usual service levels.
We know already that some customers are no longer willing or able to continue in this time of uncertainty. If you do want us to continue to work on your case with no guarantee that you will be able to exchange or complete, will you please contact us to discuss what is possible for us to do.
If we do not hear from you in the coming weeks, we will put your file into temporary abeyance. There will be no cost to you for anything that we have done so far. We will easily be able to work on your case again as soon as things become clearer.
The health and wellbeing of our customers, colleagues and communities are of utmost importance to us and whilst these are uncertain times, we wanted to reassure you that our focus and dedication remains to keep our customers moving.