Hamptons is committed to best practice and the highest standards of compliance, offering sound advice and safeguarding our customers' interests at all times.
We are regulated by:
- The Property Ombudsman
- Propertymark
- Financial Conduct Authority (in relation to mortgage and non-investment insurance business)
In addition, we practice a regular programme of internal auditing throughout our branch network. All of our staff receive rigorous training and are fully conversant with their legal responsibilities and duties of care.
We are covered by the Propertymark Client Money Protection scheme, our certificate can be found here.
We comply with the Propertymark procedures for handling client money, further details can be found here.
Customer feedback
Your feedback has been key to the development of our training and the service we provide, therefore we encourage all our customers to share their experiences with us.
To get in touch, you can contact your local branch or speak with our Client Services team on +44 (0)20 7265 6595, who would welcome your call.