Senior Lettings Negotiator

We have vacancies for a Senior Lettings Negotiator in the following office(s): 

Job Description

As a Senior Lettings Negotiator, your role will involve:

• Working closely with the Lettings Manager to identify new business opportunities.
• Generating quality leads, following these up and consistently aiming for high conversion rates.
• Promoting other Hamptons services where appropriate and generating referral leads.
• Having an in-depth understanding of the local market and competitors in the area to maintain a competitive advantage.
• Ensuring that all instructions are presented to the highest standard to prospective Tenants.
• Ensuring that all documentation is completed before the beginning of the tenancy i.e. PAT, Gas Safety Certificate and Tenancy Terms and Conditions.
• Ensuring that all financial targets are met and are exceeded on a monthly basis.
• Managing customer feedback effectively, sending out feedback forms and immediately addressing any highlighted areas of concern.
• Actively supporting the Branch in achieving the highest levels of customer service feedback from clients, suppliers and the Company.
• Pro-actively managing, maintaining and developing relationships with both Landlords and Tenants.
• Pro-actively ensuring that all written communications on behalf of the Branch are accurate and conform to ARLA and Housing Act requirements.

The Individual

• A minimum of 2 years experience in a busy lettings or agency environment.
• Self motivation with a ‘can do’ attitude.
• Excellent organisational and prioritisation skills.
• Strong written and oral communication skills.
• Ability to work on your own as well as in a team.
• A professional, positive, ambitious and enthusiastic approach.
• Intermediate MS Word, Excel, & Outlook skills.
• Strong customer focus.
• High accuracy and attention to detail.
• Full and clean UK driving license.
• Able to demonstrate a successful track record in meeting and exceeding targets.